FAQS

Order Status
Oops! Can I change my order?
      Unfortunately, we cannot make any type of changes to an order once the order has been submitted- even if the status says pending. If you would like us to cancel your order, please email us with your order number and ask us to cancel it so we don’t send it out to you accidentally.
      Please do not submit a return request if your order has not shipped, as that will not cause your order to be cancelled.
My order arrived but I have missing or damaged items - Help!
      Oh no! Let’s get that straightened out as quickly as we can. Email us so we can get started.
      If your package was damaged in shipping, we'll send replacements to you at no cost. In rare circumstances, we may have to offer a credit/refund if a similar product is not available.
      If you're missing an item from your order, please let us know as well and we'll work with you to make it right.
My order never arrived - Help!
      First step? Breathe. We’ll help you track it down.
      If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your neighbors and/or your local post office (or customs office) to see if they have additional information. That's usually the best source of information for these situations.
      If you still need help, email us and we'll do our best to help you.
Payments, Taxes, and Discounts
When will my card be charged?
      Your card is authorized when you place your order, and will be charged when your order ships.
My Account
How do I create an account?
      Click the "Sign Up" link located at our site. Then simply follow the prompts to complete setting up your account.
      Your information is NEVER sold to any other company and is kept completely private. For more info, check out our Privacy Policy.